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FAQ English2019-10-01T12:19:54+01:00
How can I be sure that the application will be compatible with my smartphone or my tablet in the future?2019-07-26T11:47:20+01:00

Our development team is constantly working on our application to not only meet your needs, but also to meet the requirements of different application platforms. The application will be regularly updated for these purposes. In any case, your installation will remain compatible with each new version.

IO & Wi-Fi

How to check that my devices are well connected to Cozytouch?2019-07-26T11:48:05+01:00

The easiest way is to modify a setpoint or a mode on your Cozytouch application and to check that the action is taken into account by the device.

IO & Wi-Fi

Is the application compatible with Android system?2019-07-26T11:48:27+01:00

Yes, the Cozytouch app can be downloaded on Android store.

IO & Wi-Fi

Is the application compatible with IOS?2019-07-26T11:48:16+01:00

Yes, the Cozytouch app can be downloaded on IOs.

IO & Wi-Fi

Is the application compatible with Windows Phone?2019-07-26T11:48:37+01:00

No, the Cozytouch app is not available with Windows phone.

IO & Wi-Fi

Is the application free?2019-07-26T11:48:45+01:00

Yes the application is free and available on Apple Store and Play Store.

IO & Wi-Fi

Is there any difference in Cozytouch app between IO & Wi-Fi products?2019-07-26T11:48:54+01:00

The Cozytouch application is common to both protocols.

IO & Wi-Fi

My password is denied by the app, what can I do?2019-07-26T11:47:52+01:00

Your password must be composed by at least by 6 characters, it must not contain your username, it must not contain any first name, or even words such as “home”, “password” or “secret”. This are the set up rules to ensure the security of your account.

IO & Wi-Fi

What are the differences between Cozytouch, Coytouch Atlantic, Cozytouch Thermor and Cozytouch Sauter?2019-07-26T11:49:04+01:00

These are the same applications, their aesthetics are different depending on the brand.

IO & Wi-Fi

I cannot connect my product to the Wi-Fi network. What should I do?2019-07-26T11:58:45+01:00

First, you should check that your Wi-Fi network is working properly. The problem may come from the presence of a firewall or an internet security system blocking the signal; otherwise the signal could be due to an excessive distance between your internet box and the product or the presence of a load-bearing wall that block the communication with the network.

Wi-Fi

What are the frequency bands of IO & Wi-Fi protocols?2019-07-26T11:58:14+01:00

The IO protocol uses a frequency band of 868 to 870MHz. The Wi-Fi protocol uses a 2.4 GHz frequency band.

IO & Wi-Fi

Are the Wi-Fi devices works with 5 GHz frequencies?2019-07-26T14:13:30+01:00

No, our Wi-Fi products are only compatible with the 2.4 GHz frequency band.

Wi-Fi

What are the differences between IOs and Android in the pairing process of Wi-Fi products?2019-07-26T11:58:32+01:00

On Wi-Fi products with IOs system, during the pairing system, it is necessary to leave the application, to go into the Wi-Fi settings of your mobile phone and connect it to the product network. In Android, you do not have to leave the application to do the pairing process.

Wi-Fi

I did not receive the confirmation email after creating my Cozytouch account, what’s going on?2019-07-26T14:19:01+01:00

The reception of the confirmation email can take several hours. In addition, it is important to check that it has not been considered as spam by your mailbox. However, you can start using the Cozytouch app without confirming your email.

IO & Wi-Fi

What is the maximum number of connectable products per installation?2019-07-26T14:19:50+01:00

20 products connected max per account / bridge, max 10 pieces per account / bridge & 5 products per piece

IO & Wi-Fi

For the IO devices, what is the utility of the pilot wire interfaces?2019-07-26T14:21:35+01:00

The pilot wire interfaces allow non-connectable heating products, equipped with pilot wire to become connected and remotely controllable. These interfaces are connected to the cable of the radiators (1 interface by radiator). A Cozytouch bridge is necessary.

To pair the IO devices, how can I connect the Cozytouch bridge?2019-07-26T14:22:14+01:00

The bridge has to be connected to a power supply (using the USB cable or plug adapter) and to be connected to the internet box through the ethernet cable (RJ45).

Where can I find the installation instructions for the Cozytouch bridge?2019-07-26T14:23:02+01:00

The instruction book is delivered with the Cozytouch bridge, it is also available online on our websites.

How to check if my bridge is plugged in?2019-07-26T14:23:32+01:00

The light on the bridge side must be switched on (green, red, orange or flashing).

For the connection of the IO devices, what do the colored lights of the bridge tell us?2019-07-26T14:25:33+01:00

Each color has a different meaning. he green light indicates that the internet connection is established. The red light indicates that there is no internet connection. The flashing LED (green, amber, or red) indicates that the connection is in progress.

IO

Where can I download the Cozytouch app?2019-07-26T14:26:55+01:00

The Cozytouch app is free to download from the App Store and the Play Store.

IO & Wi-Fi

Do I have to set the clock of my products after a power failure ?2019-07-26T14:27:55+01:00

No, a synchronization occurs every 24h.

IO

During the pairing process of my Wi-Fi device with my iPhone, when I select the Wi-Fi product it says “no internet connection”, are there some troubles?2019-07-26T14:29:28+01:00

No, it is normal that it is written “no internet connection”, the wi-fi product doesn’t provide internet connection

Wi-fi

I don’t have any free ethernet exits available on my box, how can I connect my Cozytouch bridge?2019-07-26T14:30:27+01:00

If you don’t have a free Ethernet port on your box, you must install an Ethernet socket at the back of your box.

IO

How can I create my account?2019-07-26T14:32:16+01:00

On the welcome page of Cozytouch, select “create an account” and fill in the requested information. For the IO products, you will need the Cozytouch bridge number. For the Wi-Fi products, you will need the to be close to the connectable device.

IO & Wi-Fi

Can I install Cozytouch by myself?2019-07-26T14:34:09+01:00

It is very easy and quick to install the Cozytouch system yourself.

IO & Wi-Fi

What is it included in the Cozytouch bridge box?2019-07-26T14:34:58+01:00

The package contains: 1 bridge, 1 Ethernet cable of 1m, 1 power cable with 12V transformer & 1 instruction book.

IO

What do you mean by “Type of accommodation” in the registration process (T1, T2, T3 …)?2019-07-31T16:40:38+01:00

This is the number of rooms (T1 = Studio / T2 2 rooms, T3: 3 rooms, etc.).

IO & Wi-Fi

Why the application asks me about the type of product Wi-Fi or IO? How to know that?2019-07-31T15:26:43+01:00

The Cozytouch app is common but the pairing processes of the Wi-Fi and IO products are different. The logos IO and Wi-Fi are indicated on the controllers of your devices, they inform you about the protocol.

IO & Wi-Fi

What are the differences between IO & Wi-Fi products?2019-07-31T15:27:04+01:00

The IO protocol allows the communication between several products in a same zone but requires a bridge to be able to make the transition to the internet (mobile app). Wi-Fi products can be connected directly to the box of your internet service provider.

IO & Wi-Fi

Is it possible to connect an IO product & a Wi-Fi product to the same Cozytouch account?2019-09-13T10:44:33+01:00

Yes, it is possible to connect IO & Wi-Fi products in the same installation.

IO & Wi-Fi

What are the advantages of the IO protocol?2019-09-13T10:46:59+01:00

IO is a home automation protocol developed by the French leader SOMFY, it is very secure, it allows the products to exchange between them (matching radiators even without internet connection), it has a long range of connection in the housing.

IO

What is the maximum number of connectable products per installation?2019-09-13T10:52:34+01:00

20 products connected max per account / bridge, max 10 rooms per account / bridge & 5 products per piece

IO & Wi-Fi

To pair the IO devices, how can I connect the Cozytouch bridge?2019-09-13T10:53:38+01:00

The bridge has to be connected to a power supply (using the USB cable or plug adapter) and to be connected to the internet box through the ethernet cable (RJ45).

IO

Where can I download the Cozytouch app?2019-09-13T10:55:36+01:00

The Cozytouch app is free to download from the App Store and the Play Store.

IO & Wi-Fi

How can I create new zones?2019-07-26T17:10:11+01:00

After adding a device, associate it with a room or a zone. You can add up to 5 devices per room / zone.

IO & Wi-Fi

In which room should I install the Cozytouch Bridge to connect my IO products?2019-07-26T17:12:25+01:00

You can install the Cozytouch Bridge wherever you want. Never the less, there has to be a good internet signal, so it should be close to the internet provider box.

IO

How to change the language of my Cozytouch application?2019-07-26T17:12:30+01:00

You can change the language of your application by changing the language of your mobile (general settings).

IO & Wi-Fi

Even if my phone is in a different language, the application is in English, why?2019-07-26T17:12:36+01:00

If the application is not available / translated in your language, it will appear in English.

IO & Wi-Fi

What are the benefits of connectivity for heating / towel rail / water heater / air conditioning?2019-07-26T17:12:40+01:00

There are 3 major benefits: remotely control products, save energy and enjoy smart features that products do not offer alone (voice control, outdoor weather, air quality, for example).

IO & Wi-Fi

What are the main functions of Cozytouch?2019-07-26T17:14:53+01:00

Set your products in temperature and modes, activate / deactivate absences, visualize and understand energy consumption, program products, have some feedback about products using and their status.

IO & Wi-Fi

Is it possible to pair several Wi-Fi products in the same zone?2019-07-26T17:15:22+01:00

Yes absolutely, these products will communicate to the application and will be registered in the same zone. The products do not communicate directly with each other within the same zone, they pass by the server (and the application).

Wi-Fi

What happens if I do not confirm my email ?2019-07-26T17:15:45+01:00

Each time you will open the app, you will receive a reminder through a pop-up and a notification in the “settings” menu of the necessary validation of your email. In addition, you will not be able to reset your password without prior email confirmation.

IO & Wi-Fi

For the IO devices, what are the functions of Cozytouch pilot wire interfaces?2019-07-26T17:16:23+01:00

Pilot wire interfaces provide less functions than native IO connectivity. This is only possible to control the products in “pilot wire mode” (Comfort, Comfort -1 °C, Comfort-2 °C, Eco, frost free and off). The pilot wire interface does not permit to set the temperatures or to get the follow-up of consumptions for example.

IO

Is the application available on computer?2019-07-26T17:16:45+01:00

Cozytouch application do not exist for computers, the app is only available on tablet or smartphone. If you do not have one, you will not be able to enjoy Cozytouch services.

IO & Wi-Fi

There are several people who want to use the Cozytouch app in the same household, how can we do ?2019-07-26T17:18:18+01:00

You just have to download the Cozytouch app on another smartphone and sign in with the same username and password. You will have access to the same installation. The only action taken into account will be the last one.

IO & Wi-Fi

What happen if I don’t have the internet connection anymore?2019-07-26T17:18:36+01:00

Cozytouch works thanks to the internet. If your internet connection is cut, you will not be able to control your devices from the Cozytouch app. All the information will be kept and you will have the possibility to control your products directly through their controller.

IO & Wi-Fi

Can I use Cozytouch on several houses or flats?2019-07-26T17:20:21+01:00

Yes, you can use the Cozytouch app to control connected devices in multiple homes / apartments. It will be necessary to create a specific account for each house and you will have to connect to the specific account you want to manage.

IO & Wi-Fi

Do I have to set the clock of my products and application for each time change ?2019-07-26T17:20:24+01:00

No, all settings are set to the time of your phone, so you do not have to set your clock each time change.

IO & Wi-Fi

How to follow my heating consumption?2019-07-26T17:20:47+01:00

With Cozytouch, you have the opportunity to follow your energy consumption and change your behavior to save money. If your device has the AUTO mode, we advise you to use it in order to maximize your savings.

IO & Wi-Fi

On which periods can I follow my energy consumptions?2019-07-26T17:21:08+01:00

Cozytouch allows you to track your consumption over 7 days, 1 month, 3 months, 1 year or a personalized period.

IO & Wi-Fi

Can I control several heating zones?2019-07-26T17:23:23+01:00

Yes, it is possible to control several heating zones. You can create and control up to 10 zones / rooms per accounts.

IO & Wi-Fi

How much energy can I save using Cozytuoch?2019-07-26T17:23:48+01:00

Cozytouch combined with efficient heating appliances can make high energy savings. Thus, if in your installation, you are equipped with Intelligent Control devices or presence detection you can save up to 45% on your heating bill (compared to first generation devices).

IO & Wi-Fi

How can I modify the temperature if I don’t have my smartphone with me?2019-07-26T17:24:09+01:00

If you don’t have your smartphone with you, you can set the temperature directly on your device.

IO & Wi-Fi

The Cozytouch bridge is in the living room, will I be able to control my IO devices from my bedroom?2019-07-26T17:24:31+01:00

Yes, the communication protocol used meets the constraints of the vast majority of the apartments/houses.

IO

Will I receive notification on my smartphone?2019-07-26T17:24:49+01:00

Some notifications will be sent to you to give you information and help you to control your comfort.

IO & Wi-Fi

For the devices using the IO protocol, do I need the Wi-Fi?2019-07-26T17:25:10+01:00

For IO products, it is not necessary to have a Wi-Fi network at home, you just need an Internet box.

IO & Wi-Fi

Will I receive notifications on my smartphone?2019-09-13T10:56:59+01:00

Some notifications will be sent to you to give you information and help you to control your comfort.

IO & Wi-Fi

What are the information that you collect during the registration in the app? What is the purpose?2019-07-26T17:06:15+01:00

We collect several types of data to optimize the operation of our products. House or apartment? Housing surface? Number of pieces? Year of construction? Main energy for heating and water heating.

IO & Wi-Fi

How are you guaranteeing the security of the user data?2019-07-26T17:06:57+01:00

This information is stored on servers located in France. Depending on regulatory requirements in each country, servers may be located on their territories. In any case, access to this information is strictly protected by the best security standards.

IO & Wi-Fi

How is the personal data used?2019-07-26T17:07:31+01:00

Your personal data is used for Cozytouch functioning. Our engagement is to never to sold them. The collected information relating in particular to the settings of your devices are also used for analysis in order to continuously improve the devices and the application. The goal is to offer you innovative services.

IO & Wi-Fi

How can I close my account?2019-07-26T17:08:11+01:00

If you wish, you can delete your account and all your personal data. To do so, you simply have to contact the customer service. Then, we will delete all data concerning your account or the usage of your devices. Deleting your account causes the end of Cozytouch service.

IO & Wi-Fi